Answers to Frequently Asked Questions About Water & Fire Damage, Mold & More

Below are just a few of the most frequently asked questions. If you can’t find your question below please call us and a ServiceMaster representative will gladly answer your question.

Q: How quickly will ServiceMaster be on site?
A: During normal business hours Monday -Friday 8:00 a.m. to 5:00 p.m., a ServiceMaster IICRC Certified Technician will be on site within 2 hours. After hours or weekend response is 2-4 hours.

Q: Will you bill my insurance company?
A: Yes, once you have filed a claim and received a claim number for a covered loss we will follow your insurance company’s guidelines for loss mitigation and submit a bill upon completion.

Q: How long will the drying process take?
A: Drying times can vary widely depending on the scope of work and job severity. On average, we can successfully return the affected area(s) to a pre-loss condition in 3-5 days.

Q: If I choose to pay out of pocket and not file an Insurance claim, do I have to pay up front?
A: No, only a deposit is required to begin work. The remaining balance is due upon completion. The deposit is usually between $250 and $500 dollars but can be higher depending on the size of the job.

Q: What equipment will ServiceMaster use to dry my home or business?
A: ServiceMaster will use a combination of “Air Movers” and “Dehumidifiers” using cutting edge technology to meet or exceed IICRC drying standards. The appropriate number and combination of drying equipment will be determined by the onsite technician. In most cases, we will place one “Air Mover” every 50 Sq.Ft. To learn more about equipment click here.

Q: Should I turn the equipment off at night?
A: No, all equipment must always be left on. Turning off the equipment will delay the drying process.

We service your fire damage, smoke damage, and fire damage restoration, cleanup and repairs needs throughout the Jacksonville FL area